Privacy Policy
This policy explains how Emergency Plumber East Syd ("we", "us") handles personal information collected through https://emergencyplumbereastsyd.com.au, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you submit a booking or contact form we collect the details you provide: your name, phone number, email address, suburb and a description of the plumbing issue. If you contact us by phone or email, we collect the information you share in that conversation.
How we use it
- To respond to your enquiry and provide plumbing services
- To schedule, confirm and follow up bookings
- To prepare quotes, invoices and compliance documentation
We do not sell personal information, and we do not use it for marketing unrelated to your enquiry.
Form processing
Form submissions are processed by a third-party form service and delivered to us by email. Submissions are transmitted over HTTPS.
Cookies and analytics
This site may use privacy-respecting analytics to understand how visitors use it (pages visited, approximate location, device type). Analytics data is aggregated and does not identify you personally.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law (for example, records connected to licensed plumbing work).
Access and correction
You can request access to, or correction of, the personal information we hold about you by emailing [email protected]. We'll respond within a reasonable time.
Contact
Questions or concerns about this policy: [email protected].